Fishermen’s Community Hospital

PHYSICIAN PRACTICE MANAGEMENT

Job Description

TITLE:                       Receptionist/Registration Clerk

SUPERVISOR:          Practice Manager

JOB RELATIONSHIPS:

A.        Responsible to the Practice Manager & Physicians Practice Director.

B.         Supervises no other employees, assists as Financial Counselor, Cashier and Upfront Collections; business hours 9am-5:00pm.

C.        Inter-relationships with patients, patient families, third party payers, registration staff, file clerks, billing clerks and other duties assigned by the Practice Manager.

.

ESSENTIAL JOB FUNCTIONS:

1:1       Answers all incoming calls in a courteous and efficient manner.

1:2       Coordinates all answering service for off-duty hours.

1:3       Responds to incoming patient account telephone in

1. Assists in patient accounts receivable activities

2:1       Calculates final bills for patients who are ready to leave the practice.

2:2       Collects patient-owed balances when due.

2:3       Registers new and existing patients into the Patient Information System.

2:4       Maintains the change fund and reconciles the balance per financial policy and procedure.

2:5       Advises patient or guarantor of third party payer benefits and estimated private payer amount. Collects partial payment prior to admission in accordance with practice policy.

2:6       Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.

3:1       Maintains required records, reports and statistics as directed.

3:2       Maintains an orderly work area.

3:3       Maintains confidentiality of all patient information.

3:4       Requests and orders supplies as necessary to keep an adequate inventory of materials on hand for practice operations.

4:1       Communicates information to the Practice Manager, practice physicians, etc. to promote the smooth running of practice affairs.

4:2       Attends mandatory and other educational conferences that are job related.

5:1       Schedules appointments over the phone and in person using a computerized scheduler.

5:2       Coordinates a steady flow of patients from the waiting area to the examination and treatment area, preventing patients from waiting needlessly.

5:3       Prepares and posts appointment schedules for all to see. Schedules and works in patients per the published scheduling parameters.

6.         Maintains professional appearance at all times.

QUALIFICATIONS:

Education:

High School education or equivalent

Experience:

One-to-two years in the medical field in clerical position.

Management experience required.

Excellent human relations and oral/written communication skills.

Experience in coordinating communications at a busy medical practice.

Administrative Skills:

Answers telephone; Composes letters; Filing systems; Coordinates physician office patient flow

General Office Skills:

Conformance to and refinement of office procedures; Establishes and maintains filing systems.

Equipment, Machines, & Tools Used:

Computer Equipment 

P.C. and network systems; Computerized appointment/registration equipment

General Office Equipment:

FAX, Photocopier, Typewriter, Telephone

WORKING ENVIRONMENT:

Environmental Conditions:

Occasionally exposed to changes in temperature and humidity levels.

Regularly exposed to illness and disease.

Working Conditions: 

Subject to cuts from microtome knives.

Subject to injury from moving parts of equipment.

Subject to many interruptions.

Subject to long irregular hours.

Handles absentee replacement on short notice.

Subject to many interruptions

Occasionally subjected to long irregular hours

PHYSICAL DEMANDS: Using the percentage range as listed:

0\\% Never,                                                                               1-33\\% Occasional,       34-66\\% Frequent,        67-100\\% Continuous

A.        Standing: Continuous - Worker is on his/her feet approximately 5 hours per day to perform job functions

B.         Walking:      Continuous – Worker is on his/her feet approximately 5 hours per day to perform job functions.

C.        Sitting: Frequent – Worker is sitting in a chair approximately 3 hours per day to perform job functions.

D.        Send/Reach:     Occasional - Occasionally required to bend or reach supplies and equipment while performing job functions.

E.         Communication Skills (verbal, written, hearing):  Continuous

1.         Worker must be able to verbally communicate in a clear manner.

2.         Bearing must be within normal range.

3.         Worker must be able to express legible hand writing skills invoicing correct spelling of medical terms.

F.         Sight:   Continuous -  Sight must be within normal range for near and far vision and color perception.

G.        Handling/Manual Dexterity:      Frequent  -  Simple grasp and fine manipulation utilized for typing and computer skills.

H.        Lifting/Carrying: Occasional – Worker is required to occasionally lift and carry 11-24 pounds to complete job functions.

JOB LOCATION:

Medical office location as prescribed. Floor surfaces are combination of carpet and tile.

Job keywords/tags:  Reception; Front Office