FISHERMENS HOSPITAL

MARATHON, FLORIDA 

TITLE: Admitting Supervisor

PURPOSE: 

Supervises Emergency Registration and Outpatient Registration.

JOB RELATIONSHIPS: 

A.      Responsible to the Business Office Manager.

B.       Supervises Emergency and Outpatient Registration Clerks, PBX Operators, One Call Scheduler, ER Lead and other duties assigned by the Business Office Manager.

C.      Inter-relationships with patients, physicians and their office staffs, administration, finance, nursing service, business office and volunteers.

ESSENTIAL JOB FUNCTIONS: 

1.       Supervises registration clerks, PBX operators, and one call scheduler.

1:1     Schedules emergency registration, outpatient registration, PBX operators, and one call scheduler insure sufficient staffing coverage for patient census.

1:2     Reviews patient charts daily to see that registration staff is obtaining accurate and complete information on each patient this includes checking for copy of insurance cards, w/c verification, correct demographic information and making sure all insurance are called for pre-certifications.  Making sure all IP have been seen if no insurance was given.

1:3     Covers two shifts per week in ER Registration or as one call scheduler.

1:4     Serves as first contact for patients and/or family members who have problems/comments related to their hospital visit.

1:5     Works directly with Business Office regarding employment, rescheduling, training, disciplinary issues.  Termination of staff may ONLY be addressed by Business Office Manager, Chief Financial Office and Human Resource.

1:6     Communicates all changes in policy and/or procedure to employees and other appropriate departments.  Independently responsible to keep current on policy  and ensures compliance.

1:7     Works directly with department managers to insure quality patient care through problem resolution.

1:8     Provides prompt and complete on-the-job training for new employees.

1:9     Provides effective in-service training for all employees.

1:10    Troubleshoots problems within department and acts quickly to resolve all potential problems and/or conflicts.

1:11    Helps cover scheduling phone lines during busy times and at lunch and during breaks to eliminate backlog of calls.

1:12    Communicates directly with BOM on all final decisions

2.       Maintains accurate and complete records and complete all required paperwork in a timely manner.

2:1     Maintains accurate records of employee time off/change requests and updates payroll daily in the computer.

2:2     Orders supplies for each department weekly.

2:3     Works \"Alert Report\" daily correcting all errors and researching accounts.

2:4     Reviewing complete job performance appraisals with Business Office Manger before addressing supervised staff.

2:5     Screens folders for verification of all workmen’s compensation claims for emergency and outpatient departments daily.

3.       Registers each patient accurately, courteously and timely.

3:1     Greets patients and visitors promptly upon arrival.

3:2     Obtains correct and complete information from patient/guarantor regarding both demographic and insurance information.

3:3     Enters information into AS-400 & HMS system accurately (with no more than one error per every 5 charts).

3:4     Obtains legible copies of insurance cards (both front & back).

3:5     Obtains necessary signatures on each admission face sheet (giving consent for treatment) and HIPAA privacy notice with no omissions and Patients Rights.

3:6     Obtains completed insurance claim forms from patient (whenever required) at time of registration with no more than two errors per month.

3:7     Accurately enters program codes on registration screen with no more than one omission per week.

3:8     Issues Med-Key card to every qualifying patient at time of registration with no

omissions.

3:9     Accurately documents all information pertinent to Worker\'s Compensation claims.

4.       Insures timely patient arrival at appropriate treatment area.

4:1     Immediately notifies appropriate department upon patient\'s arrival to facility.

4:2     Transports patient promptly and courteously (via wheelchair if needed) to treatment area and/or hospital room whenever necessary.

5.       Screens patient financial packets for accuracy and make any needed corrections before sending them to business office.

5:1     Reviews patient folders from shift.

5:2     Corrects information in computer system and documents error resolution in writing on patient face sheet.

5:3     Investigates problems accounts and resolves promptly.

5:4     Obtains Medicaid verification and all insurances.

5:5     Checks for accuracy on the following:

A.      Spelling of name

B.       Policy number

C.      Group number

D.      Name on insurance card must exactly match name listed on insurance screen.

5:6     Screens patient charts for program codes.

6.       Acts as extension of business office after regular business hours and on weekends and holidays.

6:1     Accurately registers direct admissions and completes patient\'s chart.

6:2     Relieves PBX operator and Business Office staff for mealtime and breaks according to shift.

7.       Adheres to and follows the principles of FISHERMEN’S HOSPITAL Quality Customer Relations Program.

7:1     Promotes quality guest relations by identifying both internal and external customers; acknowledging customers promptly; and, using expressions that

express respect, understanding, and enhance self-esteem.

7:2    Creates a positive impression through effective use of telephone skills such as

answering the phone by the third ring, identification of self and department,

listening attentively, personalizing the conversation and verifying information.

7:3     Creates a supportive climate for customers by allowing customers to express

themselves, addressing their concerns as being real and encouraging two-way

communications.

7:4     Promotes therapeutic interaction with customers by identifying behaviors

resulting from dissatisfaction, then allowing customers to respond openly,

showing empathy and discussing options.

QUALIFICATIONS: 

Education: 

High School or equivalent required high school Vocational/Specialized Training preferred.

Experience: 

Six to twelve months’ previous hospital experience preferred.